Director of Relationship Management New York City, NY

Director of Relationship Management

• Company

  NationStaff, Inc.

• Location

  New York City, NY

• Compensation

  140k+Bonus

• Position Type

  Permanent

• Employment type

  Full time

• Updated

  Feb 6, 2013

• eFC Ref no

  1158163

A leading post-trade STP firm is currently seeking a Director of Relationship Management to join their team.

The Director of Relationship Management will build and manage a team of Relationship Managers to:

• Build strong relationships with high profile (Tier 1 and Tier 2) Investment Managers, Brokers, Banks and IMO’s  in the financial services industry,
• Provide strategy, guidance, and expertise to these clients,
• Create and execute account plans that will maintain and grow revenue,
• Coordinate creation and execution of account plans with Director of Sales and Director of Integration
• Work closely with the Executive Director of Relationship Management to coordinate global accounts
• Drive revenue growth and strategic programs for tier 1 & 2 clients
• Manage a team of Relationship Managers and Account Managers to achieve revenue growth targets as well as other goals and objectives
• Overall responsibility for regional Relationship Management structure and capabilities with global alignment
• Instill a proactive revenue generating program executing culture within team
• Embrace and execute Single Point of Contact (SPC) initiative
• Co-ordinate with Marketing to roll out positioning
• Ensure that team coordinates closely with Sales and Integration
• Lead and participate in appropriate cross functional teams
• Lead the design and creation of account strategies and account plans for tier 1 & 2 clients
• Attend and speak at client events
• Give direction and assist in the development of statements of service for their clients (SLA’s)
• Provide guidance on industry related initiatives affecting tier 1 & 2 clients
• Liase at a high level with top tier clients to guard and grow client base
• Ensure high level of client satisfaction is achieved for tier 1 & 2 clients through proactive strategic and tactical account support
• Capture clients needs and requests and share appropriately internally
• Mentors and coaches Relationship Managers to become proficient in every aspect of solution proposal, project planning and problem resolution
• Ensure MIS/IT systems are in place to support client activities

Qualifications:
BA/BS degree strongly preferred

• 8 – 10 years of financial industry experience
• Experienced manager of a successful Account Management Team
• Proven ability to provide appropriate coaching, feedback and resources to develop team to fullest potential
• Established track record for delivery in a sales and account management role (3-5 years)
• Thorough understanding and knowledge of financial markets, with a special focus on back office (or post-trade) operations in financial institutions
• Knowledge of STP and industry issues such as FIX and SWIFT
• Excellent understanding of solution selling and sales process
• Prior experience of successfully managing in a matrixed environment
• Excellent verbal and communications skills
• Motivational skills
• Ability to build and sustain relationships at a very senior level with tier 1 & 2 clients
• Willingness/ability to travel to top tier accounts 50% of time